FAQ's

When will my order ship?
Processing times are 2-5 business days. 
Orders with shirts, customs, 3D printed items, and back-ordered items may take up to 7 additional business days to process.
Please allow extra processing time during sales, and during holidays.

I am sensitive to certain metals, can I wear Kroped's earrings?
Yes! All of Kroped's fishhook jewelry is lead and nickel free! We also offer 925 sterling silver fishhook upgrades! 

Is Kroped's packaging eco friendly?
We use recycled crinkle paper whenever possible instead of bubble wrap. 
Some pieces so however require bubble wrap to guarantee safe delivery. 
Most pieces come in a sealed plastic bag to protect from rain and other potential water exposure during shipping, if you would like to ditch the plastic, just leave us a note saying ‘less plastic’ and we’ll leave the plastic protectors off! 
You can also send them back to us and we’ll reuse them. 

What shipping service does Kroped use?
Kroped ships insured mail via USPS on a ground advantage label. 
Delivery is typically 3-5 once shipped. Expedited shipping and different carrier options are available. 
Message us for current shipping upgrade prices.

My package arrived damaged, what do I do?
Have no worries, Kroped ships with insurance! Reach out to us with images of the damaged items and we will file an insurance claim with USPS and replace the damaged items if we can.

Does Kroped accept returns?
Refunds and exchanges are available 30 days after your original order delivery date. If 30 days have passed since your delivery date, we can’t offer you a full refund or exchange. 

What should I do take care of my earrings?
All jewelry should be kept away from coming in contact with water including showers and swimming.